Legal • Privacy Policy

Privacy Policy — CRD.me / @CRDWalletBot

Effective date: 22 September 2025

1. General provisions

This Privacy Policy governs the collection, use, disclosure, and protection of personal data of users of the CRD.me service, including the website crd.me and the Telegram bot @CRDWalletBot.

2. Data controller

The personal data controller is CRD Global Services Ltd., incorporated in the British Virgin Islands.

Contacts for inquiries:

  • Telegram: @crd_support

3. Data we collect

We may collect the following categories of data:

  • Account and contact data: full name, email, phone number, Telegram username.
  • Identification documents (KYC/KYB): passport data, proof of address.
  • Financial data: card and account details, wallet numbers, transaction amounts and currencies, transaction history.
  • Technical data: IP address, cookies, device and browser information, language, time zone, activity logs.
  • Communications: support requests, correspondence via the bot or website.

4. Purposes of processing

We process personal data for the following purposes:

  • Providing access to the service and executing operations.
  • Ensuring security and preventing fraud.
  • Complying with legal requirements (e.g., KYC/AML).
  • Improving service quality and user experience.
  • Informing users about transactions, changes in terms, and new features.

5. Data sharing with third parties

Personal data may be shared only in the following cases:

  • Banks, payment systems, and providers to execute operations.
  • Public authorities where required by law.

We do not share personal data with third parties for marketing purposes.

6. Data storage and security

  • Data is stored on secure servers.
  • Encryption, access controls, and monitoring are applied.
  • Retention period is determined by law and service needs.

7. User rights

Users have the right to:

  • Access information about their personal data.
  • Request correction or deletion of personal data.
  • Withdraw consent to data processing, where applicable.
  • File complaints with supervisory authorities.

8. Cookies and analytics

We use cookies for proper website functionality and activity analysis. Users may manage cookie settings in their browser.

9. Changes to this policy

We may update this Policy from time to time. The new version will be published on the CRD.me website and made available in the Telegram bot @CRDWalletBot, indicating its effective date.